UX Design
From nine hours to three. That’s the sentence I wanted every QIN-QIO leader at CMS to say when they described our new Salesforce case management platform. It wasn’t just a metric—it was the proof that design and architecture could turn a fragmented, high-stakes process into a coherent service built on guardrails, velocity, and trust.
While subcontracted into a Salesforce Service Cloud project with Bellese Technologies, I noticed that the product and development teams—many of whom were new to Salesforce—were applying field validation in inconsistent ways. Some screens used “required” fields that blocked progress without context, while others used custom validation logic that confused users and increased support issues.
While subcontracted into a Salesforce Service Cloud project with Bellese Technologies, I noticed that the product and development teams—many of whom were new to Salesforce—were applying field validation in inconsistent ways. Some screens used “required” fields that blocked progress without context, while others used custom validation logic that confused users and increased support issues.
The goal of this project was to design a comprehensive luxury travel booking app that consolidates trip management across World Travel Holdings’ various brands into a single, seamless platform. By leveraging the Double Diamond design process, I ensured a user-centric approach from initial research through to testing and final delivery. This app would cater to high-end travelers, focusing on intuitive usability, personalized experiences, and convenience across devices (iOS and Android).
Growth Minded is a mobile and desktop application designed to help churches and ministries track the spiritual growth of their attendees. The app focuses on key spiritual growth metrics such as Attendees, Small Groups, Outreach, Prayer, Salvation, Spiritual Gifts, and Stories of Faith. The platform also features a built-in communication tool for following up with individuals, facilitating deeper engagement and community building. My role involved overseeing the design and user research, ensuring the platform met the practical needs of ministry leaders while providing an intuitive user experience.
At BAM Technologies, I led a series of global updates for the ArmyIgnited platform, focusing on improving the user experience for service members and administrators. The project encompassed a data table redesign, creation of a mass communication tool, redesign of reports, and a complete overhaul of the search functionality. The goal of these updates was to make the platform more dynamic, user-friendly, and aligned with the needs of the Army’s service members, allowing for a seamless experience across various administrative and educational tools.
At BAM Technologies, I was the Lead UX/UI Designer for the student side of the platform. My work focused on improving the overall user experience for students navigating their educational records, funding, and document management. The project involved a full dashboard redesign, the reorganization of educational records to improve clarity, the development of the group training section, and the clean-up of both the invoice and pre-invoice screens. I also worked on a flow for students to understand their funding sources, whether through CA (Credentialing Assistance) or TA (Tuition Assistance), and improved the view and search functionality for student documents.
At BAM Technologies, I served as the Lead UX/UI Designer for the Army’s Admin Portal, a tool used to track how service members utilize the financial aid provided by the Army, approve courses, and manage financial aid needs. My role included redesigning the dashboard to improve usability, creating a more intuitive financial management system, streamlining the global resources uploading process, and designing the out-processing flow for service members exiting the military. Each of these projects focused on enhancing user experience and ensuring efficient workflows for both service members and administrative personnel.
At LINQ, I had the opportunity to work on the Food Distribution Platform (FDP), which is used by 23 states to manage food distribution across school districts. My role involved designing and improving several key areas of the platform, including the login system, dashboard, participation agreements between states and school districts, and the food ordering survey. The project aimed to streamline the user experience for state and district administrators, ensuring that the system was easy to navigate and supported the efficient management of food distribution programs.
While working on Titan, a school nutrition management platform under LINQ, I led the redesign of the upload mapping system. This tool was crucial for users who needed to upload various files (such as menus, invoices, and nutritional data) and map them correctly to the appropriate sections of the system. The goal of the redesign was to simplify and speed up the process, allowing users to custom map files directly within the platform, reducing errors and enhancing the efficiency of data imports.