UX Research

Loan Management System

Project Overview Client: Check Into Cash Industry: Payday Lending and Financial Services Project Type: Loan Management System Redesign Role: Lead UX Researcher and Front-End Developer Programs Used: Adobe XD & Microsoft Visual Creator Languages Used: HTML5, CSS, jQuery, JS Project Summary Check Into Cash, a leading payday loan provider, needed a comprehensive redesign of their...

Email Blacklist Recovery

Project Overview Client: Check Into CashIndustry: Payday Lending and Financial ServicesProject Type: Email Deliverability Improvement StrategyRole: Lead UX & Front-End Developer Project Summary While working at Check Into Cash as the Lead UX and Front-End Developer, we encountered a significant issue with email campaigns. Our marketing team’s email IP had been blacklisted, resulting in poor...

LINQ User Personas

Overview Client: LINQ Industry: Education & Finance SaaS Project Type: User Persona Development Role: Lead Researcher and Designer for User Personas Project Summary LINQ, a provider of ERP and school accounting software, faced the challenge of ensuring their platform addressed the distinct needs of its users—school administrators, accountants, and IT staff. By developing detailed user...

Titan Platform User Personas

Overview Client: Titan, a School Nutrition Management PlatformIndustry: Education & Nutrition SaaSProject Type: User Persona DevelopmentRole: Lead Researcher and Designer for User Personas Project Summary Titan is a platform that provides school nutrition management solutions to a diverse set of users, including school administrators, parents, and nutrition staff. The challenge was ensuring the platform felt...